Welcome

Hello, thank you for stopping by. Enjoy taking a stroll around my virtual shop. My candles and cards are all hand made from scratch by me, Kim. The other goodies in my store are my own design but I use bought-in components to make up the finished items. Each hand made item begins life in my imagination, I then try to design what I have imagined and turn my design into a physical product, those that make it through the process you will see in my store, the others stand in a pile in my studio, waiting for me to re-think them. I am proud of my products, each one is labelled with the name of my company and includes my guiding philosophy, 'handmade in France with pride'.

Payments

Once payment has been received and cleared your order will be dispatched, usually within the time scale stated in the listing (working days only).
If your purchase is a personalised product then the usual production time can be found in the listing, if this is likely to be different I will contact you immediately and inform you of the delay, you will then have the opportunity to decide whether you still want to go ahead with the order or cancel it.
Please note that once I dispatch an order I cannot be held responsible for postal delays as I have no control over the shipping company.

Digital downloads

Your files will be available to download once payment is confirmed.

Shipping

The majority of small items orders are dispatched via La Poste, the French postal system. The usual shipping price on small items is for standard shipping (no tracking or registered) and I cannot be held responsible if your order is delayed or misplaced. If you would like to upgrade to shipping with tracking please contact me as the cost varies depending on which country you are in.
Orders of larger value are automatically sent with tracking and the tracking number will be sent to you in your dispatch notification.
Orders for candles are automatically sent via courier with tracking and registered post, hence the cost of the shipping.

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Digital downloads
  • Items on sale

Returns and exchange details

I hope that you will be very happy with your purchases, if however there is a problem please contact me immediately with the details. If your order has been damaged in transit I will require photographs of the damage.

Additional

All my products are handmade individually therefore there may be slight variations in them, these are not faults, they make each item unique.

CUSTOM ORDERS
If you would like one of my products personalised or would like a different design please contact me to discuss your requirements, including the deadline you have.

WHOLESALE
The Candle and Card Co. does accept wholesale orders. Cards are usually packed in sets of six, candles in sets of four or ten. There is a minimum order value of €50,00 (or the equivalent in your currency). Please contact me for prices.

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